COVID-19 FAQs | Trophy Cupcakes & Party

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COVID-19 FAQs


WHAT ARE WE DOING TO KEEP YOU AND OUR STAFF SAFE?

A:  Team Trophy is serious about keeping you, our community and themselves safe! Team members are monitoring their health and are required to stay home if they have any symptoms. Our Bakery Manager is monitoring the health of our team daily. Our staff are strictly following social distancing and wearing masks at all times. All deliveries are No-Contact. Staff members are required to wash their hands every 15 minutes. Gloves are worn while preparing, handling and boxing all orders. Gloves are changed regularly. Drivers are wearing masks, sanitizing hands between every delivery and changing gloves between each delivery. Our bakery is being sanitized every 30 minutes and our delivery vehicles between each delivery. Extra precautions are being taken in our shops at they re-open including; staff members monitoring their health and staying home if they have any symptons whatsoever, team members are required to wear a masks, physical barriers will be put into place at Point of Sale, Employees will wash thier hands regularly and wear gloves when handling food. Customers will be required to wear masks in our shops and 6 foot social distaning markers will be placed on the floor. Team Trophy will perform extra cleaning and santizing tasks after each customer. 

 

ORDERING

Q: HOW DO I PLACE AN ORDER?
A: For next day delivery or pick up of cupcakes and macarons, please order online by 5pm. For cakes we need 2 days notice. You can place an order here for cupcakes, macarons and cakes for pick up at our Wallingford location between 10am-2pm (no minimum order) or delivery of (minimum order required for delivery orders). The Wallingford Center building is closed due to Covid-19, so please pick up your order through the West doors and honor social distancing recommendations.  Our Orders Department is doing their best to answer the phone, so if you would like to speak to us directly, please call 206-632-7020 and leave a message if we do not answer.


Q: MAY I ORDER ANY OF YOUR CUPCAKE FLAVORS, ANY DAY OF THE WEEK?
A: As much as we wish we could bake 40 flavors of cupcakes every day, we are committed to baking our cupcakes from scratch each morning. This limits the number of flavors we can offer each day, but they're chosen carefully so there will always be something yummy for everyone. Check out our cupcake flavors online for photos and descriptions of each flavor, and the day(s) they're available. Some flavors are on a temporary vacation due to Covid-19.


Q: HOW FAR IN ADVANCE DO I NEED TO PLACE AN ORDER?
A: For cupcakes and macarons, order by 5pm the day before you'd like to pick up your cupcakes. For cakes, please order by 5pm two days before you'd like to pick up or have your order delivered. We do recommend ordering as soon as you know what you'd like, especially if you're placing a custom order. We always appreciate 48+ hours' notice for standard orders. (Note: Some weekends and holidays book to capacity up to three weeks in advance.) If you have a last minute request, please call us at 206-632-7020. We'll do our very best to accommodate you!


DELIVERY, PICKUP & SHIPPING

Q: DO YOU DELIVER CUPCAKES, MACARONS & CAKES?
A: Yes we do! Due to Covid-19, all deliveries are now No-Contact. This means we are not requiring signatures and we are honoring social distancing. We will place your order in front of your door, knock, then move 6 feet away. When you answer, we will smile and wave and be on our way!  We have increased our delivery area to bring more happy to everyone right now. Delivery is $20 delivery fee (plus tax). Please visit web site to see if we deliver to your zip code. Click on ORDER, then click DELIVERY and enter your zip, hopefully you’ll see our HOORAY! message!

Q: CAN I STOP IN AND PURCHASE MORE THAN TWO DOZEN CUPCAKES OR LARGE AMOUNTS OF MACARONS?
A: Yes, but to ensure you will find a wider selection of flavors if you pre-order the day before for pick up (no-minimum) so the order is already boxed and paid for. We are not accepting cash. Click Order to place a pick up order. 

Q: CAN I STOP IN AND PURCHASE A CAKE OR TART AT ANY OF YOUR LOCATIONS?
A: At this time, cakes are available online and by special order only. Tarts are not available at this time. Please order cakes online by 5pm two days before you would like to pick up (Wallingford only) or have your order delivered.

Q: DO YOU SHIP CUPCAKES, CAKES, TARTS OR MACARONS?
A: Unfortunately, we do not ship at this time as we have not yet found a way to ship them that maintains the quality and freshness standards that Trophy is known for.



WEDDINGS, CATERING AND CORPORATE ORDERS


Q: DO YOU OFFER WEDDING CUPCAKES, MACARON TOWERS OR DESSERT BARS?
A: Absolutely! We specialize in custom cupcakes, macaron towers and bite size treats that will make your wedding day wishes come true, from luxe formal affairs to casual cocktail receptions. We invite you to explore the wedding section of our website and e-mail our wedding coordinator for more information plus details about upcoming tasting parties.

Q: DO YOU OFFER MINI CUPCAKES OR OTHER BITE SIZE DESSERTS FOR PARTIES?
A: Yes, You can work with our Event Specialist to order bite size treat perfect for dessert bars...or order online. Mini cupcakes are available to order on-line 24 hours in advance, find them at the bottom of the "Themed Cupcakes" page. Tart bites may also be ordered online and are found at hte bottom of the cakes/tarts page. :)



CUSTOMIZATION

Q: MAY I ORDER CUSTOM CUPCAKES?
A: Of course! But, please note that we have a longer lead time due to a small staff during this crisis. But, If you can dream it, Trophy can bake it. We love the challenge of creating one-of-a-kind cupcakes. Our Order Specialists and Decorators can work with any party theme, match any color, add your logo, or create a unique pattern. For example, we offer buttercream tinting, sprinkles in every color of the rainbow, all kinds of sugar toppers, hand piping — even photo quality printed images. Some custom orders may require up to two weeks' advance notice, depending on the intricacy of your design. To discuss the possibilities, email [email protected]

Q: CAN YOU PUT MY COMPANY LOGO ON CUPCAKES?
A: Yes. We can either hand pipe a logo for you in buttercream or use our fancy printer to create a photo-perfect image on edible paper that then gets placed on buttercream and edged in sprinkles. Photo cupcakes will wow your colleagues and are perfect for product launches, company parties and client gifts. Call our Order Specialist to find out more about our custom logo cupcakes.



STORING TROPHY TREATS

Q: HOW SHOULD I STORE CUPCAKES THAT CAN'T BE EATEN RIGHT AWAY?
A: Of course, we recommend you savor your Trophy Cupcakes at their freshest, on the same day they're baked and purchased. If you have cupcakes you'd like to save until the next day, store them at room temperature in an airtight container or wrap the box in plastic wrap. To maintain freshness, flavor and beauty, keep your cupcakes out of the refrigerator and hot temperatures. You can freeze our cupcakes, both frosted and unfrosted. Place them in an airtight container and freeze. Be sure to bring to room temperature before enjoying and note that cream cheese buttercream does not freeze as well as classic buttercream. 

Q: HOW SHOULD I STORE MACARONS THAT CAN'T BE EATEN RIGHT AWAY?
A: Trophy macarons are best enjoyed at room temperature within 48 hours of purchasing them. If you'd like to keep them longer or save them for gifting, place them in the refrigerator for up to 5 days or the freezer for up to 4 weeks. Bring them to room temperature and enjoy. Always keep macarons away from hot temperatures.

Q: HOW SHOULD I STORE A CAKE OR TART THAT CAN'T BE EATEN RIGHT AWAY?

A: Store your cake in the refrigerator until two hours before you will be serving it. Let it come to room temperature and enjoy! Never place a cake in direct sunlight or expose it to hot temperatures.


GLUTEN-FREE, VEGAN AND ALLERGIES

Q: DO YOU OFFER GLUTEN-FREE CUPCAKES OR OTHER GLUTEN-FREE TREATS?
A: Yes! Check our daily flavors to see our daily gluten-free cupcake line up. All or our macarons are made with almond flour and are naturally gluten free, and we offer gluten free cakes!

Q: ARE ALL OF YOUR MACARON FLAVORS GLUTEN-FREE?
A: Yes! All or our macarons are made with almond flour and are naturally gluten free!

Q: IS TROPHY A CERTIFIED GLUTEN-FREE BAKERY?
A: No, we are not. However, we do our best to prevent cross contamination in our bakery and in our shops.

Q: DO YOU OFFER VEGAN CUPCAKES?
A: Yes! we just launched our first vegan cupcake in 2019! Please see our individual cupcakes page for more information

Q: IS TROPHY A CERTIFIED VEGAN BAKERY?
A: No, we are not. However, we are committed to ensuring that all ingredients in our vegan cupcakes are egg and dairy free, and indeed vegan.

Q: IS TROPHY A NUT-FREE BAKERY?

A: No, we are not. We bake with both tree nuts and peanuts at our bakery.


OTHER

Q: DOES TROPHY OFFER CLASSES?
A: Our Founder and CEO, Jennifer Shea, offers three cupcake classes on Bluprint.com. From time to time Trophy offers cupcake decorating and baking classes in one of our locations. subscribe to our newsletter and follow us on social media for event updates.